Frequently Asked Questions

Visit the 388com homepage and click the registration button. Fill in your details — full name, date of birth, email address and a secure password. You must be 18 years of age or older, or the higher minimum required by the operator/license jurisdiction, to register. Once submitted, verify your email address to activate your account and gain full platform access.

388com requires standard KYC (Know Your Customer) documents to verify your identity. Accepted documents include a valid CNIC (Computerised National Identity Card), passport, or government-issued photo ID. You may also be asked to provide proof of address. Document verification is required before your first withdrawal and is a standard platform security measure.

388com is accessible to users from across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, users are solely responsible for ensuring their use of the platform complies with the laws applicable in their jurisdiction. 388com does not claim to be authorised or regulated by any Pakistani government body.

On the login screen, click 'Forgot Password' and enter the email address linked to your 388com account. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder. If you are still unable to access your account, contact our 24/7 support team via live chat for immediate assistance.

No. 388com permits one account per person. Duplicate accounts are a violation of our Terms and Conditions and may result in the suspension of all associated accounts and the forfeiture of any balances or bonuses. If you believe a duplicate account was created in error, contact our support team to have the issue resolved before attempting to use either account.

388com supports a range of payment methods suited to Pakistani users. Familiar local payment references include Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. Please note these names are cited as context only — they do not imply endorsement or support of gambling services by those providers. Always check the current deposit options in your account dashboard, as availability may vary.

The minimum deposit on 388com is PKR 500 for most supported payment methods, though this may vary depending on the payment channel you select. Check your account's cashier section for the exact minimum applicable to your preferred method. Deposits are typically credited instantly or within a few minutes, depending on the payment provider's processing time.

Withdrawal processing times depend on the method chosen. Most e-wallet and mobile wallet withdrawals are processed within 24 hours after approval. Bank transfers may take 2–5 business days. All withdrawals require a verified account. Large withdrawals may be subject to additional review as part of our standard security checks.

388com does not charge a platform-side fee for standard withdrawals. However, some payment providers may apply their own transaction charges or currency conversion fees. We recommend reviewing your payment provider's fee schedule before initiating a withdrawal. The net amount credited to your account or wallet will reflect any provider-side deductions.

Withdrawal holds can occur for several reasons: your KYC documents have not yet been verified, your account has an active bonus with pending wagering requirements, or a routine security check has been triggered. Log in to your account dashboard to check your verification status, or contact our 24/7 live chat support for a specific update on your withdrawal status.

388com covers a wide range of sports markets. Cricket is a core offering — including Pakistan national team matches, PSL fixtures, T20 internationals and ICC tournaments such as the World Cup and Champions Trophy. Beyond cricket, you can bet on international football, UFC and combat sports, tennis and more. Live in-play betting is available across major events.

Live in-play betting lets you place bets on a match or event while it is actively taking place. Odds update in real time based on the match situation — for example, after a wicket falls in a PSL match or a goal is scored in a football game. Markets available in-play vary by sport and event. Always check the live betting section during an active event for the latest available markets and odds.

388com's live casino section features real-time games streamed from professional studio environments. Common live casino titles include Live Roulette, Live Blackjack, Live Baccarat and various game-show style tables. These games are hosted by live dealers and let you interact with the table in real time, providing a casino experience accessible from anywhere in Pakistan.

Yes, PSL (Pakistan Super League) matches are among the most popular betting markets on 388com during the tournament season. Available markets typically include match winner, top batsman, total runs, fall of wicket and more. Pre-match and live in-play markets are both available. Check the sports section of your account during the PSL season for the full range of available markets and odds.

Yes. 388com offers daily, weekly and monthly deposit limits denominated in PKR, which you can set directly from your account's Responsible Gambling section. Once a limit is active, any reduction takes effect immediately. Increases to existing limits are subject to a mandatory review period to protect you from impulsive decisions during high-pressure betting sessions.

Welcome bonuses are available to newly registered 388com users on their first qualifying deposit. After registration and account verification, navigate to the Promotions section to view current welcome offers and their specific terms. Ensure you meet the minimum deposit requirement and opt in to the relevant offer before making your deposit. Bonus terms, including wagering requirements, are displayed clearly within each offer.

A wagering requirement specifies how many times you must bet a bonus amount before any winnings derived from that bonus can be withdrawn. For example, a PKR 1,000 bonus with a 10x wagering requirement means you need to place a total of PKR 10,000 in qualifying bets before withdrawing bonus-derived funds. Always read the full terms of any offer in the Promotions section before opting in.

Yes, all bonuses on 388com have an expiry period stated in their individual terms and conditions. If the wagering requirements are not completed within the specified timeframe, the bonus and any associated bonus winnings will be forfeited. Free bet tokens also carry expiry dates. Always check the expiry window of any active bonus in the My Bonuses section of your account dashboard.

Bonus eligibility varies depending on the specific promotion. Some bonuses on 388com are product-specific — for example, a sports welcome offer may only count wagering on sports markets, while a live casino bonus may only be valid on live table games. The applicable products and any contribution percentages are detailed in each promotion's terms. Review these carefully before opting in.

You can request permanent account closure through the Responsible Gambling section of your account dashboard or by contacting our 24/7 support team. If you are closing your account due to concerns about problem gambling, we strongly recommend activating a self-exclusion instead of a simple closure, as self-exclusion includes additional safeguards to prevent re-registration.

388com uses industry-standard SSL encryption to protect all data transmitted between your device and our platform. Personal information collected during registration and KYC is stored securely and used only for the purposes outlined in our Privacy Policy. We do not sell or share your data with third parties for marketing purposes without your consent. For full details, please review our Privacy Policy page.

If you notice any transactions, login activity or changes to your account that you did not authorise, contact our 24/7 support team via live chat immediately. Change your password as soon as possible and do not share your login credentials with anyone. Our security team will investigate the activity and take appropriate measures to secure your account without delay.

388com provides a comprehensive set of responsible gambling tools accessible directly from your account dashboard: deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check notifications, cooling-off periods and self-exclusion options ranging from 6 months to permanent. Reducing any limit takes effect immediately. All tools are free and available around the clock.

To activate self-exclusion, go to the Responsible Gambling section of your account dashboard and select your preferred exclusion period — options range from 6 months to permanent. Alternatively, contact our 24/7 live chat support team and they will action the exclusion immediately. Once activated, a self-exclusion cannot be shortened. Permanent exclusion is irreversible. All promotional communications are suspended during the exclusion period.

388com does not claim to be licensed, authorised or regulated by the Government of Pakistan, the Pakistan Telecommunication Authority, the State Bank of Pakistan, or any provincial authority. Pakistan has restrictions on gambling activity, including the Prevention of Gambling Act, 1977. Users in Pakistan are solely responsible for understanding and complying with the applicable laws in their jurisdiction. Nothing on this page constitutes legal advice.